Kraft Rad Gmbh I Pulheim Bei Köln

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4.7

( 8 reviews )

Sporting Goods, Department Stores

Closed See Hours

Am Westufer 5, Industriestraße 26, 50259 Pulheim, Germany +49 2238-468-890

Kraft Rad GmbH is a reputable bicycle store located in Pulheim near Köln, Germany. Specializing in a wide range of bicycles and accessories, Kraft Rad offers in-store shopping, kerbside pickup, and delivery options for customers' convenience. With a focus on quality brands and a diverse selection of products, Kraft Rad is a go-to destination for cycling enthusiasts in the area. The store is known for its knowledgeable staff and excellent customer service, making it a trusted choice for all cycling needs. Whether looking for a new bicycle, parts, or accessories, Kraft Rad GmbH is committed to providing top-notch products and services to its customers.

Amenities and More

Accessibility
- Wheelchair-accessible toilet
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Crowd
- LGBTQ+ friendly
- Transgender safe space
From the business
- Identifies as women-owned
Service options
- In-store shopping
- In-store pick-up
- Same-day delivery
Activities
- Bicycle hire

Reviews

4.7/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Kurt hoenig

March 22, 2024

Polite but they do not provide any maintenance/repairing services on MTB not sold by them. Perfect formula to lose new customers. Sorry for them.

Vickie brewer

March 22, 2024

Lots of shadows, little light. Positive: The repair on my daughter's bike was carried out on budget and within the specified time. Negative: I bought a new Pedelc during the same visit. Unfortunately, you don't feel welcome as a customer. When we picked it up, there was no instruction or explanation about the app or what accessories were available for the bike. At home I noticed that someone had tried to cover up a scratch on the bike stand with a black pen. After 25km of driving, the entire left pedal fell off completely while driving.

Amanda hartley

March 22, 2024

I went to 6 other ebike stores but bought my ebike here. They sell the best brands and have enormous choice.

Kathie flack

March 22, 2024

Today I’ve experienced the rudeness and lack of attention mentioned several times on this review. A brand takes years for gaining trust and respect from customers, and it’s easily destroyed due the terrible performance of those who should defend it. A staff that I just can refer as unprepared and unprofessional, incapable of representing a company and its business. The disrespect, disregard, and contempt with a customer is something that I have never seen on my trips around the world. I’d never expect to witness that in Germany. If you value your time, your money, and yourself, make sure you’ll never step in this shop.

Drew petitclerc

March 22, 2024

Advice was good. Staff very friendly. Test drive possible in the store and in the parking lot. I had the impression that they weren't trying to offer me the most expensive bike possible, but that my needs were being taken into account. Due to moving and a bridge day, only a few employees on site. That's why I had to wait a little longer until an employee was available

Jim mcmillan

March 22, 2024

You should support specialist retailers. Why? Clearly the friendly and, above all, competent advice. Service is very important. Special thanks go to Mr. Hagen, who was able to answer even the most crazy questions with his expert knowledge. Again and again

Randy williams

March 22, 2024

Am thrilled. Good service and good advice from Ms. Ulbrich. Even got my bike exchanged because I couldn't handle it. Unfortunately, there was something wrong with the exchanged bike. When you drove it, something would rub somewhere. The workshop couldn't fix it either. The good Mrs. Ulbricht made sure that I got another bike.

Noah riggenbach

March 22, 2024

I've been looking for 2 e-bikes for a year and finally found what I was looking for. Very competent and professional advice. We are very satisfied and happy with our new bikes. A very big thank you to Ms. Ulbrich and the KraftRad team